XTEN-AV launches X-PRO Service at InfoComm 2026

XTEN-AV is moving deeper into AV operations with X-PRO Service, a new service management module set to debut at InfoComm 2026 in Las Vegas. The launch extends the company’s platform from design and project delivery into after-sales support, aiming to help integrators manage recurring revenue, field work, agreements and billing from one system.

Why it matters: - AV integrators are under pressure to grow recurring revenue from service and subscriptions. - A January 2025 NSCA and Commercial Integrator report found 35% of integrators now generate 21% or more of revenue from services or subscriptions, up from 9% in the prior report. - XTEN-AV is trying to replace fragmented service workflows built around email, spreadsheets and disconnected ticketing tools.

What happened: - XTEN-AV will debut X-PRO Service at InfoComm 2026 in Las Vegas. - X-PRO Service is the company’s first dedicated service management software. - The product expands XTEN-AV beyond project design and delivery into after-sales service. - XTEN-AV will demo the full platform at Booth N8256 in North Hall. - The demo will include X-PRO Service, Field View on tablet and the AI Connection Check scan in X-DRAW. - More information is available in the event page.

The details: - X-PRO Service is built into XTEN-AV as a full service operations module. - The platform links service work to the original installation project, so teams can access X-DRAW diagrams, BOMs and project documentation from inside a service call. - Service calls move through five stages: Open, Assigned, Scheduled, In Progress and Completed. - Users can tag calls by issue type: Electrical Problem, Software Update, Physical Damage or Technician Malfunction. - Each service call includes a checklist, a schedule tab, a work summary and an invoice tied to parts used and work completed. - A timestamped audit trail records every status change. - Service Analytics shows live KPIs in one dashboard, including technician utilization, close rate, sales cycle length and service revenue against labor cost. - Service Agreements use the same x.doc editor already used for new business. - Agreement flow runs from Draft to Sent to Viewed to Accepted, with e-signature built in. - Service Contracts keeps active maintenance agreements in one searchable list. - Field View is a technician interface inside XTEN-AV’s native iOS and Android app. - Technicians see their full day at the start of the morning, including site address, reported issue, client contact and time window. - Technicians work from a pre-populated checklist pulled from the service call record. - The app lets technicians log time, add photos and write findings as the work happens. - Updates sync to the office in real time. - Billing starts at clock-in. - Technicians separate Standard Service time from Commute Fee at the start of a job. - XTEN-AV says the billing setup gives firms accurate numbers from the first minute.

Between the lines: - The launch shows XTEN-AV is positioning itself as a broader business platform for AV firms, not only a design tool. - The product ties service, field work, agreements and billing to the same project record, which should reduce rework and missing context. - The company is also aiming at operations and finance leaders who want margin, utilization and revenue data without manual reporting. - Sahil Dhingra, co-founder and CEO, said customers have been saying that winning the project is not the hard part, but supporting it for five years is. - Dhingra said X-PRO Service is meant to put the technician and the office on the same record.

What’s next: - XTEN-AV is using InfoComm 2026 to show the full workflow in live demos. - The company will also highlight how X-PRO Service fits with X-DRAW, x.doc, X-PRO and XAVIA across the full project and service lifecycle. - XTEN-AV says large enterprise teams can sort projects by campus, building, floor and room, building a portfolio-wide record of AV infrastructure.

The bottom line: - XTEN-AV is betting that AV service management is the next major layer of software value in the integration market.